Best Western Plus Sebastian Hotel & Suites

We had 2 rooms for 2 couples. Both rooms had a terrible musty odor. In the morning we notified the front desk of our concerns. The front desk employee was very helpful and immediately had the head of housekeeping respond to our rooms. She was very nice and agreed that the rooms had a terrible odor. They switched both of our rooms to suites. The woman at the front desk suggested we speak with the manager the next morning regarding possible compensation My room seemed ok until later that night when we put the ac on. The odor was back and very strong. The other couples room had the same musty odor immediately. The next morning at check out we asked to speak with the manager as suggested. We were told she was not available but had left instructions that no compensation would be granted since they had upgraded our rooms to suites. When we told the employee that the new rooms were no better she said she would speak to the manager and someone would contact us. One week later we have not heard from anyone. I checked other reviews and there seem to be numerous ones with this same complaint. Clearly it is an issue

Very disappointed that when we got into our room that is pet friendly with two small pets, we find out the beds are on platforms and are extra high and one of our pets tried to jump up and hurt her leg. They should not have such high beds for pet friendly rooms. And also for elderly people. Also, the shower pressure is very poor and the water did not get hot at all. The design of the sink is such that water gets everywhere when you wash your hands. Also the toilets so low, especially hard for somebody elderly to get on and off. The breakfast bar was fair and did not interact with the staff much at all. The only good thing is the location and the room was fairly clean.

My wife was having trouble with her back and we ask for an early check in. Jenifer at the front desk told us if we could maybe go to lunch or something she could see what she could do. After being gone for only 20 minutes we returned for her to tell us that we could have the room 3 hours early. Also arranged for the closest room to the door on the first floor so that we could easily take our dog out. While relaxing I read a review that talked about a room that smelled like mold , was dirty and no shower pressure among other complaints. As I read farther it said that is was room 101. Guess what ,we were in 101 ! It was the best room we had stayed in on our way from and back to Michigan. Jennifer and the crew were very friendly and helpful. Thank You for all your help. Maybe someone was having a bad day when they posted that very untrue review. They turned our not so good day around !

I called to help a friend pay for the room they were short on cash. I called specifically told her to only charge 50 on my card. I looked next day was charged 108! When I called about it, the assistant manager says they hadn't paid and someone had to. even tho I was not staying there! And she then admitted to letting them into the room before paying... is it just me or wouldn't this be on her. They had no right to charge me more than double what I agreed to and then do nothing to help resolve the situation... she said I shouldn't have given my card info over the phone like this was somehow my fault! So whatever you do don't give them your card info! It's the managers advice.. they won't be responsible for any extra charges.